Shipping policy

At Legacy Artists Club, every portrait is carefully hand-painted, professionally scanned, and printed to order. We work with trusted production and fulfilment partners to ensure your artwork is prepared and delivered with care.

Order Processing Time

Please allow 7–14 business days for your artwork to be created, prepared, and processed for shipping.

As every portrait is custom-made, production times may vary depending on the complexity of the artwork and order volume.

If you need your order by a specific date, such as a birthday, anniversary, wedding, or other special occasion, please contact us before placing your order. We will do our best to accommodate your requested date, but specific delivery dates cannot be guaranteed.

Shipping Locations

We currently ship across Australia and to most international destinations, including:

  • United States

  • United Kingdom

  • Canada

  • Europe

  • Australia

  • Other eligible international destinations

Availability may vary depending on the product and destination.

Shipping Times & Rates

Australia

  • Estimated delivery: 3–8 business days after dispatch

  • Shipping rates: Calculated at checkout

International

  • Estimated delivery: 7–20 business days after dispatch, depending on the destination

  • Shipping rates: Calculated at checkout

Please note that delivery estimates are provided as a guide and may vary due to the destination, carrier, customs processing, public holidays, or other circumstances outside our control.

Taxes, Duties & Customs

Any applicable taxes, duties, or customs charges are calculated and displayed at checkout where applicable.

The amount may vary depending on your shipping destination, order value, and local regulations.

Where taxes or duties are not collected at checkout, the customer may be responsible for any applicable charges imposed by the destination country's customs authorities.

Customers are responsible for providing accurate shipping and billing information to ensure their order can be delivered successfully.

Tracking Information

Once your order has been dispatched, you will receive a tracking number via email.

Please allow up to 24–48 hours for tracking information to begin updating after dispatch.

Shipping Delays

While we work with trusted shipping and fulfilment partners, occasional delays may occur due to:

  • High order volumes

  • Public holidays

  • Weather conditions

  • Carrier delays

  • Customs processing

  • Incorrect or incomplete delivery information

We will do our best to assist you and provide updates where possible. However, delivery times are estimates and cannot be guaranteed.

Delivery Issues

If your order has not arrived within the estimated delivery timeframe, please check your tracking information first.

If you believe your order has been lost, damaged, or delivered incorrectly, please contact us at legacyartistsclub@gmail.com with your order number and relevant details. We will work with you and the delivery provider to investigate the issue.

Legacy Artists Club is not responsible for delays caused by circumstances outside our reasonable control, including customs delays or carrier disruptions.