Refund policy

At Legacy Artists Club, every artwork is individually created and made to order. Because each piece is personalised specifically for you, we do not accept returns or offer refunds for change of mind.

This applies to all custom artwork, including framed and unframed paintings.

We take great care in creating each piece and review every order throughout the process to ensure the final artwork meets our quality standards.

Damages and Issues

We carefully package every artwork to help ensure it arrives safely. However, if your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Email us at legacyartistsclub@gmail.com and include:

  • Your order number

  • Clear photos of the artwork and packaging

  • A brief description of the issue

Once we receive the details, we will review the issue and work with you to find an appropriate solution.

Custom & Personalised Artwork

Because our artworks are individually created for each customer, custom and personalised orders are final sale.

We cannot accept returns or exchanges due to:

  • Change of mind

  • Personal preferences regarding the finished artwork

  • Incorrect information or details provided by the customer

  • Changes requested after the artwork has entered production

Where applicable, we provide an opportunity for customers to review and approve their artwork before final production. Once approved, changes may no longer be possible.

Australian Consumer Law

Nothing in this policy is intended to exclude, restrict, or modify your rights under the Australian Consumer Law. If your artwork has a major problem or otherwise does not meet your consumer guarantees, you may be entitled to a remedy such as a refund, replacement, or repair, depending on the circumstances.

If you have any questions about our Returns & Refund Policy, please contact us at:

legacyartistsclub@gmail.com

Legacy Artists Club